Terms of Use
Last Updated: October 30, 2025
PrescribedRx, LLC and its and its affiliated companies or vendors (collectively, “PrescribedRX”, “we”, “us”, or “our”) provides certain services through our website located at http://www.prescribedrx.com, as well as such other websites or mobile applications that we own or operate (collectively, the “Website”). The following terms and conditions for use (“Terms of Use”) govern all use by you (“you”, “your”, “User(s)”), of the Website, Services, or any other content, materials, services, features, activities or products available at or through the Website (the “Services”).
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SERVICES OR OTHERWISE ACCESSING THE WEBSITE. BY USING OR ACCESSING THE WEBSITE OR THE SERVICES, YOU AGREE TO BE BOUND BY THIS TERMS OF USE AND BY THE PRESCRIBEDRX PRIVACY POLICY, WHICH IS INCORPORATED BY REFERENCE HEREIN IN ITS ENTIRETY. IF YOU DO NOT AGREE, DO NOT USE THE WEBSITE OR SERVICES.
THESE TERMS OF USE AND THE PRESCRIBEDRX PRIVACY POLICY CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND PRESCRIBEDRX THAT CONDITIONS YOUR USE OF THE SERVICES (this “Agreement”). THIS AGREEMENT CONTAINS LIMITATIONS OF LIABILITY, AND A REQUIREMENT TO ARBITRATE CERTAIN CLAIMS. THESE PROVISIONS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.
1. The Services
PrescribedRx is not a medical office or health care provider. Our Services connect you with third-party providers that will provide a medical diagnosis and treatment plan (“Medical Providers”), which information may then be shared with a pharmacy, lab, or other fulfillment agent (“Fulfillment Providers”) to deliver certain treatment offers discussed between you and the Medical Provider. PrescribedRX does not make any decisions regarding your medical care, and it is important that you discuss symptoms, treatment, and related health information directly with the Medical Provider or another health care professional. Although you are not entering into a doctor-patient relationship with PrescribedRX, your use of the Services may establish a medical relationship with a Medical Provider or Fulfillment Provider utilized through the Service.
Medical Providers will make independent determinations about your medical diagnosis and treatment plan, and may not prescribe or order medications, lab services, or other activities that you request. Medications, lab services, and other treatments may carry risks and side effects that you should discuss with your Medical Provider. You are not obligated to use the Medical Providers or Fulfillment Providers with whom we connect you through the Services. If you choose to use Medical Providers or Fulfillment Providers other than the ones we connect you with through the Services, you will be responsible for coordinating your care with them and paying them directly for services you receive from them.
2. Account Registration and Access
To register for the Service and create an account, you must complete the registration process by providing PrescribedRX with the information prompted by the registration form, including e-mail address (username), password, and billing information. You agree to provide us with complete and accurate information when you register for the Service, and to keep such information up to date.
You agree to protect your username and password and you are solely responsible for activities that occur under or through your account, including activities initiated by third parties, whether or not such activities are authorized by you. If you allow a third-party to access the Service on your behalf, you shall ensure that such third party is bound by, and abides by, the terms of this Agreement. You agree to notify PrescribedRX immediately of any unauthorized use of your account or any other breach of security relating to your account or your use of the Service.
PrescribedRX may access your account, or information associated with your account, to provide support or maintenance, for security-related reasons, or to otherwise assist and facilitate your use of the Service. You acknowledge and consent to such access.
3. Subscriptions, Payments, and Returns
PrescribedRX typically provides Services on a subscription basis, that means that the treatment plan identified by a Medical Provider will be provided on an automatically renewing basis that will be coordinated through PrescribedRX. Further Details can be found at the PrescribedRX Purchase Terms.
4. Limited Availability
Our Services are only intended for, and offered to, individuals within the United States who are aged 18 years or older. Additional restrictions on qualification may apply based on your location within the United States, as well as the policies and procedures of the Medical Providers and Fulfillment Providers that offer your diagnosis and treatment offerings. In addition, changes in law, regulations, or other rules in your jurisdiction may change your ability to receive Services from time to time, and we may cancel or suspend services at any time, at our sole discretion. We do not guarantee your qualification to receive Services prior to, or at any time that you maintain a relationship with us, a Medical Provider, or Fulfillment Provider.
5. Privacy
PrescribedRX’s Privacy Policy is incorporated into this Agreement and is available at https://prescribedrx.com/privacy-policy/.
In connection with your use of the Services, you may provide what is considered “Protected Health Information” (“PHI”) under the Health Insurance Portability and Accountability Act of 1996, and its related regulations and amendments (“HIPAA”), as well as health information that may otherwise be defined in state laws. However, its is important to note that HIPAA and related laws do not apply in all instances involving the use of PHI. HIPAA and other state regulations apply to a limited class of “covered entities,” which include health plans, healthcare providers, and similar entities. PrescribedRX is not the provider of medical or fulfillment services to you, and in its direct relationship with you is not a covered entity for which HIPAA and related laws may apply.
The Medical Providers and Fulfillment Providers that you utilize through the service may or may not be subject to HIPAA and related state laws. Your relationship with those third parties will be governed by the privacy policies and privacy notices that you are provided directly by those providers. In the capacity of relationship with the Medical Providers and Fulfillment Providers, we may qualify as a “business associate” when we are provided with PHI in connection with your relationship with the Medical Providers and Fulfillment Providers. If this is the case, we enter into written agreements with those parties to ensure that our treatment of your PHI on their behalf complies with applicable law.
6. Telemedicine Disclaimer
Your consultation with a Medical Provider through the Services will be through an electronic interaction with a medical professional. This means that you will not be in the same physical room as the medical provider and certain physical examination tools will not be available. While there are benefits through remote telemedicine services, it is not an appropriate substitute for in-person visits in all instances. Prior to your use of telemedicine services, you will need to agree to the Medical Provider’s consent forms, and by using the Services, you otherwise acknowledge the limitations of telemedicine.
7. Restrictions on Use
You shall not (i) use, or allow the use of, the Services except pursuant to the limited rights expressly granted in this Agreement; (ii) use the Services in any manner that is inconsistent with user documentation, if any, supplied to you by PrescribedRX or inconsistent with PrescribedRX’s standard security procedures, if any, accessible through your user interface; (iii) attempt to reverse engineer, hack into, or compromise any aspect of the Services, or attempt to access data of any other customer of PrescribedRX; (iv) remove, obscure or alter any legal notices, including notices of intellectual property rights appearing in or on any materials delivered to you by PrescribedRX; (v) use, post, transmit or introduce any device, software or routine that interferes or attempts to interfere with the operation of the Services; (vi) use the Services for academic research or research unrelated to your use with the Services, contemplated litigation, scholarship, or any other unintended purpose; (vii) post or transmit any libelous, defamatory, indecent, obscene, abusive or pornographic message, data, image or program; (viii) post or transmit any message, data, image or program that would violate any property rights of others; (ix) upload or download files that contain software or other material protected by intellectual property laws, rights of privacy or publicity, or any other applicable law unless you own or control the rights to such files or have received all necessary consents;(x) deep-link to our Website for any purpose, unless specifically authorized by us in writing to do so; or (xi) use the Services to threaten, harass, or otherwise violate the legal rights (including rights of privacy and publicity) of others.
8. Indemnification
You agree to indemnify, hold harmless and (if requested by PrescribedRX) defend PrescribedRX, our affiliates, licensors, Medical Providers, Fulfillment Providers, and their respective independent contractors, service providers, consultants, directors, officers, employees and agents, and applicable third parties (such as licensors, partners and advertisers (collectively, the “Indemnified Parties”) harmless at your expense, against any and all third-party claims, actions, proceedings, and suits asserted against the Indemnified Parties, and all related liabilities, damages, settlements, penalties, fines, costs or expenses (including, without limitation, reasonable attorneys’ fees) incurred by the Indemnified Parties arising out of or relating to (i) your breach or alleged breach of any term or condition of this Agreement, (ii) your use of the Services, including, by way of example, any breach of applicable laws caused by your use of the Services, (iii) your unauthorized use of the Services; and (iv) any violation of any rights of third parties caused by your acts or omissions. In such instances, PrescribedRX will provide you with electronic and/or written notice of such third-party claim, action, proceeding, or suit to the last e-mail address and mailing address furnished to PrescribedRX within 30 days of learning of such claim; however, delay by PrescribedRX in providing notice to you will not relieve you of your obligations except to the extent such delay materially prejudices your ability to defend the claim. You shall cooperate as reasonably required in the defense of any claim. If you assume defense of the claim, (i) you (a) will use legal counsel reasonably acceptable to PrescribedRX and (b) not settle or otherwise resolve the claim without PrescribedRX’s prior written consent; and (ii) PrescribedRX may participate in the defense using its own counsel at its own cost. PrescribedRX reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you and in such instance you will not be relieved of your indemnification and hold harmless obligations.
9. Representations, Warranties, and Disclaimers
Your Representations and Warranties
In addition to, and without limiting, the representations, warranties, and covenants made by you elsewhere in these Terms of Use and the Privacy Policy, you represent and warrant to PrescribedRX that you possess all rights, authorization, title or interest to permit your use of the Services.
Disclaimers
The information included in or available through the Services may include inaccuracies or typographical errors. Changes are periodically added to the information herein. PrescribedRX and/or its respective vendors may make improvements and/or changes in the Services at any time, without obligation to notify any person or entity of such changes.
The Services may contain links to third party websites (“Third Party Websites”). Access to Third Party Websites is at your own risk and PrescribedRX is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on Third Party Websites. The Third Party Websites are not under the control of PrescribedRX and as such, PrescribedRX is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third Party Website. PrescribedRX provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or recommendation.
PrescribedRX does not represent or warrant that (1) the Services will be error-free or accessible at particular times, (2) defects will be corrected, (3) the Services, or the server(s) that makes it available, are free of viruses or other harmful components, or (4) the use or the results of the use of the Services or the materials made available as part of the Services, including any reports, will be correct, accurate, timely, or otherwise reliable. You specifically agree that PrescribedRX shall not be responsible for unauthorized access to or alteration of your data.
THE SERVICES ARE PROVIDED “AS IS” AND THERE ARE NO WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY PRESCRIBEDRX EITHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE SERVICES, INCLUDING WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE. PRESCRIBEDRX DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR NEEDS OR BE FREE FROM ERRORS, OR THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED. PRESCRIBEDRX DISCLAIMS ALL LIABILITY TO YOU, YOUR HEIRS, AND ASSIGNS FOR THE ACTS OR OMISSIONS OF MEDICAL PROVIDERS AND FULFILLMENT PROVIDERS. THE FOREGOING EXCLUSIONS AND DISCLAIMERS ARE AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW EXCLUSION OF AN IMPLIED WARRANTY, SO THIS DISCLAIMER MAY NOT APPLY TO YOU IN FULL.
10. Service Failures
PrescribedRX does not guarantee, and shall have no liability for, any Services downtime, including, without limitation, any downtime (i) caused by outages to any public Internet backbones, networks or servers; (ii) caused by any failures of your equipment, systems or local access services; (iii) for previously scheduled maintenance; or (iv) relating to events beyond PrescribedRX’s control, such as strikes, riots, insurrections, fires, floods, explosions, war, governmental actions, labor conditions, earthquakes, natural disasters, or interruptions in Internet services to an area where PrescribedRX or your servers are located or co-located.
11. Limitations of Liability
NEITHER PRESCRIBEDRX, NOR OUR AFFILIATES, LICENSORS, AND THEIR RESPECTIVE INDEPENDENT CONTRACTORS, SERVICE PROVIDERS, CONSULTANTS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS WILL BE LIABLE TO YOU OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY CLIENT VISITORS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOST DATA COLLECTED THROUGH THE SERVICES), OR INCIDENTAL DAMAGES, WHETHER BASED ON A CLAIM OR ACTION OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, INDEMNITY OR CONTRIBUTION, OR OTHERWISE, EVEN IF SUCH PERSONS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU IN FULL.
YOU AGREE THAT THE CUMULATIVE LIABILITY OF PRESCRIBEDRX, ITS AFFILIATES, LICENSORS, AND THEIR RESPECTIVE INDEPENDENT CONTRACTORS, SERVICE PROVIDERS, CONSULTANTS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS TO YOU OR ANY OTHER PARTY, INCLUDING, WITHOUT LIMITATION, ANY CLIENT VISITORS, FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS, OR ACTIONS ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AGGREGATE FEES PAID BY YOU TO PRESCRIBEDRX.
The foregoing limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
12. Term and Termination
PrescribedRX may terminate or suspend access to the Services immediately, without prior notice or liability, if you breach this Agreement or for any other reason.
13. Modifications to This Agreement
You agree that PrescribedRX may modify the terms of this Agreement or any policy governing the Services from time to time, and that your right to access the Services is conditioned on an ongoing basis with your compliance with the then-current version of this Agreement. We will notify you of any material revisions or modifications to the Agreement by posting a notice on the PrescribedRX Website for 30 days following any revisions or modifications to this Agreement, by posting a notice on the PrescribedRX Website the first time that you visit the PrescribedRX Website following such revisions or modifications, and/or by sending an email to the last known email address PrescribedRX has on file for you. You will be deemed to have agreed to the new terms and conditions if you continue to access the Services after the passage of 30 days from the time the revised terms and conditions are first posted on the PrescribedRX Website. We assume no responsibility for your failure to actually receive notice. You are responsible for regularly reviewing the PrescribedRX Website for revisions to this Agreement.
14. Arbitration and Dispute Resolution
EXCEPT AS PROVIDED ABOVE OR WHERE OTHERWISE PROHIBITED BY LAW, YOU AND PRESCRIBEDRX UNDERSTAND AND AGREE THAT ALL CLAIMS, DISPUTES OR CONTROVERSIES BETWEEN YOU AND PRESCRIBEDRX, ITS MEDICAL PROVIDERS, FULFILLMENT PROVIDERS, PARENTS, AFFILIATES, SUBSIDIARIES OR RELATED COMPANIES (INCLUDING DISPUTES AGAINST ANY AGENT, EMPLOYEE, SUBSIDIARY, AFFILIATE, PREDECESSOR IN INTEREST, SUCCESSOR, OR ASSIGN OF THE OTHER) RELATING TO THE SITE OR SERVICES, THE INFORMATION AND MATERIALS PUBLISHED BY PRESCRIBEDRX ON OR THROUGH THE SITE OR SERVICES, ANY TRANSACTION OR RELATIONSHIP BETWEEN US RESULTING FROM YOUR USE OF THE SITE OR SERVICES, COMMUNICATIONS BETWEEN US, AND YOUR USE OF OUR SERVICES, INCLUDING, WITHOUT LIMITATION, TORT AND CONTRACT CLAIMS, CLAIMS BASED UPON ANY FEDERAL, STATE OR LOCAL STATUTE, LAW, ORDER, ORDINANCE OR REGULATION, AND THE ISSUE OF ARBITRABILITY, SHALL BE RESOLVED BY THE FINAL AND BINDING ARBITRATION PROCEDURES SET BELOW.
THE PARTIES ACKNOWLEDGE AND AGREE THAT ANY SUCH CLAIMS SHALL BE BROUGHT SOLELY IN THE PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE PROCEEDING, OR PRIVATE ATTORNEY GENERAL CAPACITY. THE PARTIES FURTHER AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THE PARTIES VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. ANY CONTROVERSY CONCERNING WHETHER A DISPUTE IS ARBITRABLE SHALL BE DETERMINED BY THE ARBITRATOR AND NOT BY THE COURT. JUDGMENT UPON ANY AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED BY A STATE OR FEDERAL COURT HAVING JURISDICTION THEREOF. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER SHALL BE GOVERNED BY, CONSTRUED, AND ENFORCED, BOTH PROCEDURALLY AND SUBSTANTIVELY, BY THE FEDERAL ARBITRATION ACT 9 U.S.C. § 1-9 (“FAA”), TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THIS SECTION SHALL SURVIVE TERMINATION OF THE SERVICES OR OF THESE TERMS AND CONDITIONS TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAWS.
Any party that intends to make a claim shall first notify the opposing party in writing of such intention and shall describe in such notice, with reasonable particularity, the nature and basis of such claim, and the total amount of the claim. Within thirty (30) days of receipt of such notice, the party receiving notice of a claim shall provide a written response which, with reasonable particularity, sets forth its position concerning the claim. If the parties are unable to resolve the dispute arising from the claim by good faith negotiations to be conducted within the thirty (30)-day period following the written response, either of them may initiate binding arbitration pursuant to the terms and conditions set forth herein.
In the event a party elects to proceed with binding arbitration, it shall provide written notice thereof to the other party by registered or certified mail. The arbitration shall be conducted by the American Arbitration Association (“AAA”), and shall be conducted using the then current Consumer Arbitration Rules of the AAA (except as varied by this agreement). The arbitration shall take place in the state where the claimant resides, but may proceed telephonically in the event the total amount of the claim does not exceed $10,000 U.S. dollars (if the claimant so chooses).
If twenty-five (25) or more similar claims are asserted against PrescribedRX by the same or coordinated counsel or are otherwise coordinated, such claims are deemed “mass arbitration claims”, and you understand and agree that the resolution of your Dispute might be delayed. You also agree to the following coordinated batching process and application of the AAA Mass Arbitration Supplementary Rules and the Consumer Mass Arbitration and Mediation Fee Schedule. At the outset of such disputes, the Parties agree to delegate to a Process Arbitrator all matters listed as within the scope of a Process Arbitrator’s authority under the AAA Mass Arbitration Supplementary Rules, as well as disagreements concerning the validity, enforceability, and applicability of these Terms, and any other matters that the parties mutually agree to delegate.
Should the Process Arbitrator determine that any or all cases may proceed to a Merits Arbitrator, counsel for the claimants and counsel for the respondent shall each select two (2) cases per side to proceed in individual arbitration proceedings as part of a batching process. The remaining cases shall be placed in abeyance until they are selected to proceed to individual arbitration proceedings pursuant to this provision. During the batching process, the Parties agree that a single arbitrator shall preside over each batch of cases. After decisions have been rendered in the first four (4) cases, PrescribedRX and all claimants shall engage in a global mediation in an attempt to resolve the remaining cases with the benefit of the decisions in the first batch of cases. If the parties are unable to resolve the remaining cases after the mediation, each side shall select another ten (10) cases per side to proceed to individual arbitration proceedings as part of a second batching process. The parties may, but are not required to, agree in writing to modify the number of cases to be included at each stage of the batching process. After decisions have been rendered in this second batch of cases, PrescribedRX and all claimants shall engage in a second global mediation in an attempt to resolve the remaining cases with the benefit of the decisions in the first two (2) batches of cases. If the parties have not resolved the remaining disputes at the close of the second global mediation, Prescribed RX or any individual claimant(s) whose demand has not been adjudicated may elect to opt out of the arbitration by providing notice to opposing counsel, and if the claimant or BBWD wishes to proceed with the claim they may file an individual, non-class action in court. If PrescribedRX or any claimant(s) do not opt out, those remaining claims will proceed in arbitration in continued batches of fifty (50) demands per batch. In order to increase the efficiency of administration and resolution of arbitrations, and if consistent with the relevant rules and procedures, the arbitration provider shall: (i) designate a single arbitrator for each batch; and (ii) provide for a single filing fee due per side per batch; (iii) allow joint case management conferences and joint hearings, and such other coordinated procedures as the arbitrator deems appropriate. You agree to cooperate in good faith with PrescribedRX and the arbitration provider to implement such a “batch approach” or other similar approach to provide for an efficient resolution of claims, including the payment of single filing and administrative fees for batches of claims. A court shall have authority to enforce the mass arbitration provisions and, if necessary, to enjoin the mass filing or prosecution of arbitration demands in violation thereof.
Separate and apart from the agreement to arbitrate set forth above, the parties hereby independently waive any right to bring or participate in any class action in any way related to, or arising from, this agreement. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties’ agreement to arbitrate shall be null and void.
