What to Do If Your Package Is Lost or Delayed

Step 1: Check your portal for real-time tracking information.

Step 2: If tracking shows no movement for more than 5 business days after the ship date, or if the package is marked delivered but was not received, contact support.

Step 3: Email support@prescribedrx.com with:

• Your order number
• A description of the issue (not delivered, stuck in transit, etc.)
• The shipping address on file

For lost or significantly delayed packages, PrescribedRX will work directly with the pharmacy and the carrier on your behalf to resolve the issue.