Help Center
How can we help?
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Getting started and your portal
Your account, the patient portal and privacy.
Billing and subscriptions
When you are charged, what is included, refunds and cancelling.
Shipping and delivery
Timelines, tracking, signatures and moving.
Lab work
Where to get labs and how to read them.
Appointments and virtual visits
How visits work and when a live visit is required.
Testosterone
Eligibility, treatment options and monitoring.
Weight loss (GLP-1)
Semaglutide and tirzepatide: eligibility, dosing and side effects.
Sexual health
Tadalafil and sildenafil.
Longevity
NAD+, glutathione and sermorelin.
Contact and support
How to reach the team.
Still need a hand?
Support hours are Monday to Friday 9am–5pm ET and Saturday 9am–1pm ET. Questions about your treatment go to your provider in the patient portal.