Our patient support team is available seven days a week to help with medication questions, order status, billing, and more. Here’s how to reach us and what to have ready when you do.
Email Support #
Send non-urgent questions to: support@prescribedrx.com
Email is monitored seven days a week. For the fastest response, include your full name, account email address, and a brief description of your issue.
Text Support (SMS) #
Text us for urgent questions, delivery issues, and billing disputes. Include your account email and order number. Support hours are listed inside your patient portal under Contact Us.
Portal Messaging #
Log in to your portal at prescribedrx.com to send a message directly to your care team. Use this for non-urgent clinical questions, medication questions, or to follow up on an existing issue.
When to Contact Your Clinician vs. Support #
- Dosage, side effects, or clinical questions → Message your clinician through the portal
- Delivery or pharmacy questions → Contact support by phone or email
- Unexpected or severe side effects → Contact your clinician immediately through the portal
⚠️ Medical Emergency: If you are experiencing a medical emergency, call 911 immediately. Do not wait for a portal response or email reply.
