Billing and subscriptions
Refund Policy
PrescribedRX’s refund policy is tiered based on how far along in the treatment process your order is.
| Stage | Refund Availability |
|---|---|
| Before prescription is written | Full refund |
| After prescription is written, before shipment | Partial refund — contact support |
| After medication has shipped | Medication costs are non-refundable |
To request a refund, contact support at support@prescribedrx.com with your account email and a description of your situation.
Information only, not medical advice. Treatment decisions are made by your licensed provider. Last updated September 29, 2026.