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Appointments and virtual visits

States that require a live video visit

Certain states and medication types require a synchronous (live) visit due to telehealth regulations. Asynchronous intake forms are not sufficient in these situations.

States Requiring Live Video or Phone Visit (All Products)

If you live in any of the following states, a live synchronous visit is required for all PrescribedRX products:

Alaska • Arizona • Connecticut • Delaware • Washington D.C. • Idaho • Kansas • Louisiana • Maine • Mississippi • New Mexico • Vermont • West Virginia

State-Specific Product Restriction

  • Semaglutide is not available in: Louisiana, Mississippi, North Carolina, or West Virginia

If you are unsure whether your state or medication requires a live visit, contact support or request a consultation through your portal.

Information only, not medical advice. Treatment decisions are made by your licensed provider. Last updated September 29, 2026.

Still need a hand?

Support hours are Monday to Friday 9am–5pm ET and Saturday 9am–1pm ET. Questions about your treatment go to your provider in the patient portal.